You will be the direct point of contact between the office in Chicago and our office in Mexico City, ensuring smooth daily operations.
You will also ensure the performance monitoring and reporting of the weekly activities.- You will be responsible of supervising the training of new dispatchers.- You will be the top-level escalation manager in Mexico, ensuring every escalation reported are solved on times and communicated back to our office in Chicago.- You will continuously work on improving the dispatcher's processes by leading the operation.- You will make decisions (consulting Chicago's office) that are within your field of work.- Facilitating cross-channel feedback from customers and employees to management and executive teams- Working with Office in Chicago to make sure operations are working out.- Observing, reviewing and analyzing processes to identify inefficiencies and areas where improvements could be made- Identifying and resolving any problems in the operation process- Designing and maintaining clear operational guides to ensure consistency of operations- Delivering reports to management team and owners to provide insight into the overall efficiency of the business- Collaborating with management a to set departmental and organization-wide goals**Who are we looking for**:- _**You speak fluent ENGLISH **_- Passionate to provide our Customers the best service.- You are an open-minded team player- Intermediate xls skills- Strong analytical skills and a structured way of working- You like to take responsibility and can work independently- Good time management, prioritization and multitasking abilities- Excellent interpersonal skills to build strong relationships with colleagues- Effective ENGLISH communication, including speaking, writing and active listening- Able to give and receive feedback and constructive criticism from a variety of channels- Great strategic planning and problem-solving skills- Methodical about analyzing processes and systems to fully understand their functions- Proactive research skills used in seeking out opportunities to advance and improve the organization- Strong project management skills- Collaboration and teamwork skills- Leadership skills, like motivation, goal-setting and monitoring progress- Comfortable in a high-pressure environmentTipo de puesto: Tiempo completoSueldo: $25,000.00 - $35,000.00 al mesPago complementario:- Bono de asistencia- Bono de productividadTipo de jornada:- Incluye días feriados- Incluye fines de semana- Lunes a viernes- Rotativo- Turno de 8 horasIdioma:- English (Obligatorio)Lugar de trabajo: Empleo presencialFecha de inicio prevista: 17/06/2024