As a global company with local offices in Cancún / México and all over the world, we would be happy to work together with you to provide the best customer experience for our students, boost our team chemistry, and create #efmemories forever!
The role: You will play a vital role in promoting and selling our language courses abroad. You will be responsible for establishing and maintaining relationships with potential clients, guiding them through the sales process, and ensuring their satisfaction with our services. Your primary objective will be to meet sales targets while delivering exceptional customer service. The Sales Coordinator in Cancún is the main responsible for selling our programs and for connecting with our customers through the phone, face to face, online and via social media (this is not cold calling).
Responsibilities: Relationship Building: Develop and maintain strong relationships with clients, understanding their needs, and providing suitable solutions based on our language course offerings.Consultative Selling: Utilize your sales expertise to engage with prospective clients, offering personalized advice and recommendations to match their language learning goals and objectives.Customer Service: Ensure a high level of customer satisfaction by addressing inquiries, resolving issues, and providing support as required.Goal Achievement: Meet and exceed sales targets and key performance indicators, consistently striving for success in a fast-paced environment.Requirements: Bachelor's degree in Business Administration, Marketing, Tourism or related fields.Sales Experience: Prior experience in a sales role, preferably in a fast-paced environment, is desirable. Experience in the education/travel industry or selling intangible products/services will be an advantage.Sales Drive and Ambition: Possess a strong motivation to achieve sales targets and exceed customer expectations.Communication Skills: Excellent verbal and written communication skills in Spanish and English (additional language proficiency is a plus). Ability to articulate product benefits and tailor sales pitches to different customer segments.International Experience: Having lived, worked, or studied abroad is preferred to relate to the experiences and needs of potential customers interested in language courses abroad.Customer-Oriented: A passion for delivering outstanding customer service and building long-term relationships with clients.Adaptability, Resilience and Flexibility: Thrive in a dynamic and fast-paced environment, demonstrating the ability to work under pressure and overcome challenges. Weekend work-shifts occasionally. Flexibility with our potential customers is key to performing at a good level.Team Player: Collaborate effectively with colleagues from diverse backgrounds, demonstrating cultural sensitivity and openness to different perspectives.Tech-Savvy: Proficient in using sales and CRM tools to manage leads, track progress, and be aware of your KPIs and results.Success in this role is defined by reaching each weekly and monthly sales target and other predefined KPIs related to calls, visits of potential customers to our offices, effective online meetings and more. We want to welcome new talent to our team and encourage them to have FUN while helping others in planning the best time of their lives studying languages with EF abroad!
About EF Education First At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities. When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique. Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://ef.com.
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