The Ops Sup Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.Responsibilities:Lead the Operations Support department through delegation of tasks and responsibilities for multiple teamsConduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needsMonitor team's end results, ensuring quality and efficiency and contributes to resource planning, budget management and formulation of proceduresContribute to development of new techniques, models, and plans within area of expertiseFacilitate alignment of the Operations Support infrastructure through focused technologies and processesEnsure compliance with government regulations as they pertain to retail accounts serviced through the evaluation and implementation of appropriate control and testing measuresProvide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situationsHas the ability to operate with a limited level of direct supervision.Can exercise independence of judgement and autonomy.Acts as SME to senior stakeholders and /or other team members.Ability to manage teams.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.Qualifications:5-8 years of experience managing a teamExperience in analyzing business requirements, developing test plans, and discrepancy resolutionRequired Licensing/Registration: Series 7, Series 9, Series 10, and Series 63Ability to work unsupervised and adjust priorities quickly as circumstances dictateAbility to work under pressure and manage deadlines or unexpected changes in expectations or requirementsSelf-motivated and detail orientedProven organization and time management skillsDemonstrated problem-solving and decision-making skillsConsistently demonstrates clear and concise written and verbal communication skillsEducation:Bachelor's degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.Asegurar el correcto cumplimiento end-to-end de las operaciones de productos del Mercado de Capitales y Derivados (Warrants y Notas Estructuradas) para clientes de Banca Patrimonial - Privada, Accitrade y Casa de Bolsa Citibanamex mediante una genuina actitud de servicio con todos nuestros clientes, así como un sólido compromiso con la Institución al manejar información de control sensible.Funciones principales:Establecer mejoras a los procesos del área de ventas y soporte que permitan optimizar los tiempos de respuesta de la Mesa de Inversiones con los Titulares y Banqueros.Responsable del proceso de Indicadores de Control y Métricas por División, Oficina, Banqueros.Construcción de los libros en Colocaciones Primarias de Capitales, Warrants, Notas Estructuradas y Deuda para Banca Patrimonial y Privada en cumplimiento con las políticas de control establecidas.Liderazgo y seguimiento en los procesos Back y Middle Office de inversiones para que los flujos operativos BAU del negocio se hagan en apego a los lineamientos y procesos establecidos con las áreas correspondientes; así como el escalamiento y resolución de los casos atípicos que puedan presentarse.Cotización en mercado continuo del Mercado de Capitales y Divisas, así como la cotización en casos de contingencia, de precios en mercado secundario de Warrants, FX y Deuda Gubernamental.Presentación y Elaboración de todo tipo de reportes para la Dirección del negocio.Validación de procesos y verificaciones con áreas internas (Pruebas MCA) relacionadas a la Banca Patrimonial, Privada y Accitrade; con el fin de que éstas se realicen correctamente, y así lograr que nuestros controles puedan fluir con apego a los estándares establecidos por Citibanamex y Citibanamex Casa de Bolsa.Asistencia a las sesiones de auditoría interna, preparación de evidencias para los reguladores y realizar la entrega de información correspondiente.------------------------------------------------------Job Family Group:Operations - Core ------------------------------------------------------Job Family:Operations Support ------------------------------------------------------Time Type:Full time ------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .View the " EEO is the Law " poster. View the EEO is the Law Supplement .View the EEO Policy Statement .View the Pay Transparency Posting#J-18808-Ljbffr
