.Coordinate meetings and events within designated center.
Work with internal partners in catering, audio visual and facilities to meet the clients' expectations.
Meet and greet each client daily, provide personalized high touch customer service- Adhere to standards of operations established for Conference Center- Handle day to day challenges clients present while driving towards a solution- Ensure maximum utilization of space to achieve yearly utilization goals- Maintain a professional, flexible, "can-do" level of service- Participate in daily operations meeting as well as weekly review- Execute preconference call/meeting, and post conference call/meeting when applicable- Manage space issues, escalate unresolved issues to lead planner, manager- Master usage of EMS (Event Management System) to detail reservations, review in-coming requests and present proper reports- Strong communicator that is able to manage correspondence between planning team and reservation holders throughout the booking process while providing an outstanding customer service experience- Firm understanding of the business guidelines for allocating space- Prioritize new meeting room reservations from online booking tools- Ensure customers are contacted in a timely manner and are updated regarding the status of their request and offered available options- Build strong relationships with the event teams working with them on solutions for space accommodations- Work closely with team members of JPMC Senior Leadership to place annual and reoccurring committee meetings- Deliver high level service to event organizers.
Develop rapport with LOBs admins and meeting contacts to learn about business needs while understanding the importance of meeting their expectations**Qualification**- Three plus years' experience in 5-star hotels, Event Planning and Food & Beverage with high touch customer service- Effectively manage guest experience and expectations through a high level of tact and diplomacy- Working knowledge of audio-visual systems- Flexibility to deal with a fast-paced, diverse environment- MS Office skills, knowledge of EMS booking system (a plus)Must be willing to work flexible shifts covering conference center hours and locations J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors.
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