Egencia (an Amex GBT company) is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
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The Travel Consultant delivers outstanding customer service and offers guide and knowledgeable travel advice. Travel Consultant meets and exceeds Service Level Agreements, using the in-house booking tools and represents Egencia as an ambassador of service excellence
What You'll Do on a Typical Day
- Ability to operate in a multi-channel environment and be accountable to key performance indicators of success, such as customer satisfaction (CSAT) and key efficiency metrics (for example call adherence and call service metrics).
- Arrange domestic and international business travel for air, road, rail, and accommodation, using the assigned tools.
- See opportunities to achieve 'best value' from the clients spend, through:
- Sourcing the most appropriate travel solution
- Proactively selling additional service for our travelers (e.g., Hotel and Car/Car Service)
- Verify rates for best fares, corporate and preferred discounts, and appropriate documentation.
- Possess a clear understanding of Egencia's preferred supplier policy, using judgment and selling skills to promote suppliers wherever possible.
- Take an active part in all customer development strategies, ability to assist and mentor customers on the online booking control.
- Continuously strives to provide clients with a positive experience using analytical & strategic skill for a first call resolution. Understand the importance of quality and accountability.
- Identify and communicate process improvement opportunities including system, process, and training gaps.
Proficiencies:
- Customer Focus: Customer-focused and has a passion for excellence in customer service with attention to detail. Goes the "extra mile" to deliver results.
- Effective Communication: Written & spoken communications, listening and influencing.
- Relationship building: Establish effective relationships with Egencia clients through positive communication. Be actively involved in achieving team objectives.
- Managing complexity: Can work optimally in a sophisticated, diverse, fast-paced environment. Ability to multi-task and act with a sense of urgency.
- Problem solving: Ability to work autonomously and independently, combined with creative problem-solving skills.
- Role model: Positively contribute to the team environment. Capable of maintaining and building a favorable company image when dealing with external suppliers. Pursuit of learning and self-development.
Experience and Qualification: At least 2 years experience in supporting Corporate travelers
Location
PHL>Level 6>Ayala Triangle Gardens
The #TeamEgencia Experience
Work and life: Find your happy medium at Egencia.- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.-
- We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.- Wellbeing resources to support mental and emotional health for you and your immediate family.- And much more!
We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult
GBT Recruitment Privacy Statement
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