Costumer Service

Important plastic injection company, due to expansion, requests:Bilingual Customer Service Executive**Profile**:Engineering or Bachelor's degree completed, Logistics, Export/Import,Bachelor's degree in International Business or similar.English - Advanced**REQUIREMENTS**:- Analytical facility, decision making and conflict resolutionDetail-oriented and communication/listening skillsKnowledge of customer service and help deskMultiline telephonesManagement of an ERP / Epicor or similar system**ACTIVITIES**:- Collect information that accesses and meets customer needs.Provide quality service and support in the areas of: billing, ordering, quality and production schedules.Solve customer problems over the phone.Maintain a balance between company policy and customer benefit in decision making.Knowledge of technical support on issues related to packaging and international dock-to-dock logistics.Responsible for collecting and generating reports in relation to customer service surveys.You will receive, review and process material orders.**WE OFFER**:- $27,000 - $30,000 MXN to negotiateSavings fund 5%18-day bonusIMSSInfonavitFood vouchersLunch service- WE ARE LOCATED IN SANTA CATARINA NL!!_Tipo de puesto: Tiempo completoSalario: $27,000.00 - $30,000.00 al mesEducación:- Licenciatura terminada (Deseable)Experiência:- Customer Service: 2 años (Deseable)Idioma:- Inglés (Deseable)Lugar de trabajo: Empleo presencial