**POSITION TITLE**:
CUSTOMER SERVICE REPRESENTATIVE.
***:
Works with customes to ensure the timely production and delivery of materials ordered. Coordinate shipments of processed materials to assigned customers and resolve any issues arising from requirement changes, material shortages, manufacturing difficulties and the like. Customers will rely on this person as their primary contact for business purposes once a regular program has been established.
**DUTIES**:
- Analyze customers' material requirements in the context of ERP system parameters including authorization levels,
- lead times, minimum order amounts and safety stock levels. Respond to changes in customer requirements as appropriate by communicating with Scheduling, Shipping and Purchasing staff. Inform customers when changes can and cannot be accommodated; work the customers to obtain advance notice of intentions as called for by pre
- arranged contract.
- Enter and review customer purchase requests once processed by the system. This activity entails entering and maintaining sales orders which reflect the customer's purchase order.
- Manage distribution (ship request) documents to ensure timely delivery of customers' material. Coordinate with Shipping Department to maintain a manageable flow of outgoing goods.
- Respond to customer requests for information in a timely manner.
- Perform other duties as assigned or required relating to the supply of materials to Shawmut customers.
- Generate and send quote requests to suppliers, follow up for timely responses
- Raw material analysis and ordering
- review incoming orders to determine if raw materials need to be ordered and if so, initiate purchase orders to order raw materials needed
- Input material timing and PO's into PO for delivery tracking
- Coordinate, follow-up and communicate raw material information for open orders
- Contact suppliers for status of timing and delivery of raw materials
- Maintain process for ensuring open raw material orders meet their requested due dates
**REQUIRED KNOWLEDGE/SKILLS**:
- High School Diploma or equivalent required
- 2-3 years experience in Customer Service or Purchasing, within a manufacturing environment a plus
- Proficient in Microsoft Word and Excel and ERP system experience strongly preferred
- Ability to interact with all levels and disciplines of internal and vendor organizations both domestic and international
- Excellent communication skills, both verbal and written
- Strong organizational, multi-tasking and planning skills
- Self starter who is flexible and a team player
- Outgoing, friendly personality
- Strong mathematical and analytical skills