The Ops Sup Sr. Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Lead and mentor a small Operation Support team (typically up to 10) through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations
- Conduct training, monitor quality and quantity of team work and provide feedback on performance, including making recommendations on pay increases, promotions, terminations, etc.
- Analyze Operations information and make evaluative judgements to solve problems
- Responsible for Identifying and resolving routine problems and operational issues with broader departmental impact within established procedures
- Identify hiring needs to ensure adequate staffing
- Serve as a backup for manager, as needed
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
- Ability to manage teams.
- Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
**Qualifications**:
- 2-5 years of related business experience including at least one-year supervisory experience
- Proficient in Microsoft Office
- Proactive leadership and motivational skills
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
**Education**:
- Bachelor's degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
**Job Posting Title**:
MX Ops Straight Through Process (STP) Coordinator
Remote / Mexico City
**Justification**:
Coordinate all required efforts to automate payments its management and reconciliation
**Job Description Summary**:
Responsible for the analysis, development and monitoring of automation to eliminate manual processes, reduce time in reconciliations, increase accuracy, ensure operations and the efficiency.
**Responsibilities**:
Design and improvement of processes and projects related to Straight through processing, including, among others:
- Design and follow up of the automation plans
- Identify improvements for solutions-value proposals
- Implementation of the projects within the required timeframes.
- Reduction of manual activities
- Mass and instant payment product development
- Cash Management
- Real time and quick Reconciliation
- AI in payments processing, customer service
- Automation in client service, operations - settlement/trade processing/investigation/reconciliation
**Minimun Qualifications**:
3+ years of experience in:
- Process Management and Automation
- Development methodologies (waterfall, agile, etc)
- Plus to have programming knowledge and abilities.
- Having worked in one or several of the following domains - international payments, fx based payments, fx settlement, reconciliation, ACH and other mass payment types, nostro account management and reconciliation, AI in payments
- Knowledge of SWIFT messaging, FIX protocol, ISO 20022 messages.
- Should be proficient in FX trading and settlement including but not limited to Spot, Forwards, Window Forward, Swaps, Options, Non Deliverable forwards
- Proficiency in Excel, presentation tools, project and task management tools such as JIRA, Azure DevOps and supporting plug ins.
- Process management and improvement (BPM, Lean, Six Sigma, similar methodologies)
**Knowledge and Skills**:
- Good communication skills - verbal and written
- Process Management and Reengineering, Six Sigma a Plus.
- Office (Word, Excel, Power Point, Access).
- Knowledge of Object Oriented Programming
- **Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
