.Who We Are As one of the fastest growing freight brokerage firms in the US, with over $2 billion (USD) in annual revenue, Arrive Logistics is expanding its Mexico truckload freight and cross-border transportation operations. Arrive Mexico already has 100+ employees in Guadalajara, with plans to grow significantly year after year. We're committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual and collaborative environment. There's never been a more exciting time to get on board with our rapidly-growing cross-border team in Guadalajara, so read on to learn more and apply today! Who We Want We are looking for dedicated, high-energy candidates to join our growing department of Coverage Specialists at Arrive Logistics in our Guadalajara, Mexico office! At Arrive, we are committed to servicing our carriers and exceeding expectations. As a Coverage Specialist, you will contribute to that commitment! After an intense 1-week training program, you will hit the ground running, armed with industry knowledge and a thorough understanding of carrier capacity. Once you hit the floor, you will focus on finding carriers across the nation to transport our customers' shipments! Through negotiation and collaboration, you will enable Arrive to service our customers and their freight in the most cost-effective way possible. What You'll DoLearn the business in our one-week training program, designed to get you ramped quickly & effectively.Hustle! We want reliable team members who will show up on time and get the job done.Get on the phone! This is a high-volume role, so be prepared for lots of IB/OB calls from/to carriers across the country.Secure capacity by selling shipments over the phone to carriers who meet our strict requirements.Problem-solve through issues that occur during transit.Communicate internally with our customer sales team & keep them updated on the status of their customers' shipments. You are their point of contact for all tracking updates.Guarantee that the quality of calls, updates, emails, and overall information is aligned with our parameters.Coordinating internally with all parties involved in cross-border operations, including but not limited to Mexico Account Executives, Border Operations Account Executives and Carrier Reps.Problem solve for cross - border carrier operations, trailers stuck at the border, communicate update and problem solve, set up 1st shift for success.Assist in tracking and updating load milestones including Border Operations Card.Be the Global point of contact for all after hours (2nd shift) carrier escalations & carrier cross border operations problem solving.Make sure to remain up to date with all of our SOPs (Standard Operational Procedure).Demonstrate ability to identify and resolve performance issues.Execute problem solving and innovative thinking to improve and streamline processes
