.In the Creative Specialist role at Shuttlerock, you'll have a strong project management background, and are well versed in best practices and managing complex accounts/scopes of work. You'll work with Client Solution Managers to launch subscription deals, and ensure the client needs are understood, briefed well, and projects are delivered on time at a high level of quality. You'll also work with Partner Program Managers to deliver programs for platform partners who bring hot qualified leads to channel sales, to ensure a high level of conversion.**Responsibilities**- Deliver best-in-class service to our customers through project management, and creative expertise.- Deliver creative projects within committed timeframes.- Work directly with channel partners (e.G: Meta, TikTok), advertisers, and their agencies.- Onboard new customers onto the Shuttlerock platform whilst driving for conversions/ renewals post the initial scope of work.- Package our product suite in the most compelling way relative to a brand's objectives.- Build strong client relationships by way of reputation both within our brands and across our main channel partners (eg: Meta, TikTok).- Work with your clients' creative and media buying teams to understand their brand guidelines and communicate them to Shuttlerock internal production teams.- Collect and share out industry creative trends, new service offerings, and best practices to educate clients and internal teams- Create and lead content distribution to clients and channel partners.- Partner with central teams to deliver relevant feedback and ideas that enhance our content and product roadmap.- Be a team player that supports the wider team and where there is ambiguity sees an opportunity to define and lead.**Ideal Capabilities & Experience**- Fluent in English- University degree, preferably in Advertising or Marketing, Communication.- 3 years experience in Advertising, Digital Marketing, and/or Software as a Service (SaaS).- Must be well organized, detail-oriented, and have the ability to multitask and work in a fast-paced, highly visible environment.- Ability to translate client/agency briefings into internal production briefings for our designers.- Comfortable leading calls and meetings with clients, partners, and key stakeholders.- Possess a solid understanding of client objectives/goals and can translate their vision into tangible proposals that add value and meet their requirements.- Ability to communicate and influence key stakeholders within our channel partners and direct customers and agencies at all levels.- Ability to understand the main drivers of creative performance and clearly explain recommendations to improve results.- Ability to see and understand opportunities for upsell and spot additional brand creative opportunities.- Excellent communicator, fluent in English.- Self-starter used to dealing with ambiguity and ideally having worked previously in a fast paced start up
