ADI Global Distribution (A Resideo Company) is the leading global wholesale distributor of security, AV and low-voltage products with more than 25 years in the business. Our extensive global footprint reaches more than 200 locations in 17 countries and is combined with our strategic supplier relationships and focus on customer service to serve you with one of the widest ranges of products and services of any low-voltage distributor.
As the Credit & Collections Analyst you will have the opportunity to develop your knowledge in facilitating a high level of cash flow and minimizing levels of overdue and bad debt. You will be responsible for maintaining a balanced credit risk across all accounts which fall in line with company policy, while developing strong business relationships with customers and internal teams, via phone calls.
**JOB DUTIES:
- Performs collections of past-due invoices, leads root cause analysis, and implements corrective action with the customer and internal partners to ensure timeliness of future payments.
- Influence customer payment behaviors by actively reaching out to customers of ADI via phone to ensure payments are a priority within the customers' payables resulting in a direct impact to the cash flow of the company.
- Receive incoming calls from customers and internal teams to assist with multiple requests such as payments, past dues, and orders inquiries.
- Organize & analyze all internal and external customer accounts and identify all collection issues.
- Assist with monthly forecast reporting. Collaborate and build relationships with internal departments and stakeholders.
**YOU MUST HAVE:
- Bachelor's degree in finance, Accounting, or related field
- 1 year experience in Accounts Receivable, Accounts Payable, Customer Service or a Finance related role
- Prior experience with advanced usage of the **English **& **French **language inclusive of written and verbal communication. Proven ability to manipulate and update Microsoft Excel documents to track customer invoicing
- working experience with pivot tables, formulas, and macros.
**WE VALUE:
- Prior knowledge or experience within accounting.
- Ability to actively solve problems with a focus on driving results.
- Experience providing excellent customer service.
- Hands on experience navigating a computer. Strong analytical skills with the ability to interpret customer data.
**SHIFTS AVAILABLE**:
- **Regular shift**:7:00 am to 16:30 pm _Summer _/ 8:00 am to 17:30 pm _Winter _(CST)
**WHAT'S IN FOR YOU**:
- Great work environment and exceptional Resideo benefits Ability to grow into different areas of the organization based on expertise and interest.
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