.Clorox is the place that's committed to growth – for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team. #CloroxIsThePlace Your role at Clorox: Responsible for reaching out to customers to collect payment for overdue bills maintaining updated portfolios, when applying for payments, analysis of differences, issuance of credit notes and adjustments if required. Manages and establishes priorities according to the goals to be obtained, seeking effective execution of tasks. Communicates effectively providing recommendations to other areas or with peers and escalates situations where barriers arise if necessary. Prepare reports with credit information for use in decision making. This position is constantly looking for process improvements and automations. In this role, you will: Develop and implement collection strategies such as portal vs portfolio reconciliation for assigned accounts (e.G., Walmart, Sams, International) with different time zones and activities like payments application, write off, processing credit memos ensuring compliance with company policy and legal requirements.Supervise and analyze non-payment trends and independently carry out claim management, adjustments, small balance write-offs, customer reconciliations, and processing credit memos ensuring compliance with company policy and legal requirements.Provide customer service regarding collection issues, process customer refunds, account adjustments, and resolve client discrepancies and payments.Prepare and submit outstanding receivables reports, recognizing trends for non-payment and resolving issues by engaging internal partners.Analyze and research customer receivables account delinquency and determine the type of communication method to facilitate payment.Proactively build and maintain effective and cooperative working relationships with sales teams and/or other business areas as needed.Perform other assigned tasks and duties necessary to support the Accounts Receivable Department. What we look for: 2-3 years working in FMCG.Bachelor's degree or equivalent experience in a business-related field.Knowledge of Order to Cash and Credit and Collections procedures.SAP experience.Strong attention to detail, goal-oriented.Commitment to excellent customer service.Ability to multi-task on a variety of continuous improvement projects; able to work independently and adapt to work remotely with different teams, cultures, environments, and time zones.Excellent written and verbal communication abilities.Organizational skills and ability to set priorities to meet critical business needs.Strong English communication skills