**Position**:
Credit and Collections Associate II
Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions.
Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers.
With 2023 sales of $33 billion, Arrow develops technology solutions that improve business and daily life.
The company maintains 228 locations worldwide with over 90 locations served.
A Fortune 133 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics.
Arrow provides specialized services and expertise across the entire product lifecycle.
Arrow does this by connecting customers to the right technology at the right place, time, and price.
Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.
Arrow Electronics is looking for an experienced Credit & Collections Associate to join our team in Guadalajara!
This position is part of our Credit and Collections team and will work with Arrow customers to provide them with options for payment collection.
This individual will be empowered to make business decisions within set guidelines to best help customers and find payment solutions that will maintain positive business relationships.
**What You'll Be Doing**:
- Answer inbound calls and make outbound calls to collect payment from customers, negotiate payment plans, obtain proper approvals for selected payment solution.
- Work with customers to determine reason(s) for non-payment of invoices for new cases; follow up on disputes that have already been researched and collect outstanding balance if applicable.
- Take appropriate action on accounts such as credit holds, placement with collections, holding orders, etc.
- Collaborate with sales teams across the United States and Canada to review order release and customer master files; release orders as appropriate and set a limit to order releases based on research and analysis.
**What We're Looking For**:
- 2 years experience in similar position.
- Bachelor's degree.
- Strong negotiating abilities.
- Excellent verbal and written communication; fluent in English.
- Ability to work independently with little or no guidance.
- Ability to build and maintain effective business relationships with clients.
- Demonstrated experience and proficiency with Microsoft Excel.
- Preferably with experience with Oracle or other ERP systems.
**What's In It For You**:
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job.
That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- 30 days of Christmas bonus
- Sign on bonus
- 40% vacation premium
- 12 vacation days + 2 floating days+ sick days and holidays
- Vision Assistance
- Dental Assistance
- Life Insurance
- Healthcare Insurance
- Food/Pantry Vouchers
- Restaurant Vouchers
- Savings Fund
- Growth Opportunities, and more!
LI-DR1
LI-Hybrid
ArrowMX
**Annual Hiring Range/Hourly Rate**:
$21,191.67 - $33,249.98 MXN Monthly
**Location**:
MX-JAL-Tlaquepaque, Mexico (HPE Guad office)
**Time Type**:
Full time
**Job Category**:
Accounting/Finance
**EEO Statement**:
Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.
Arrow is an equal opportunity employer.
All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin.
(EEO policy Mexico)