Credit & Collection Coordinator

POSITION SUMMARY The Credit and Collections Coordinator role combines a focus on timely collections and dispute resolution with ensuring adherence to complex tax regulations. POSITION DUTIES AND RESPONSIBILITIES Essential FunctionsManage portfolio of accounts through calls, emails, and on-site visitsUpload invoices into the customers' portal.Resolve billing disputes through negotiation and problem-solving.Escalate severely delinquent accounts to external collections.Process customer inquiries and reconcile invoices/credit memos.Maintain accurate customer data in SAP, including customer name, credit limits and payment terms to accurately bill.Establish credit limits based on risk assessment within grant of authority.Collaborate with cross-functional teams on credit memos, cancellations, and rejected complementos.Monitor and report credit concerns to management.Contribute to process improvements and support daily operations.Participate in credit-related projects and conduct account reconciliations.Deliver invoices/billings to customers when physical copies are required.Research and implement sales tax procedures changes based on SAT regulations.Reconcile SAT, SAP and 3rd party invoices & complementos to ensure all documents are accounted for properly.Understand and apply SAT laws to ensure business operations are compliant.Collaborate with 3rd party vendor to ensure invoice compliance with SAT protocols.Perform additional duties as assigned. Supervisory / Managerial ResponsibilitiesNone Travel RequirementsApproximately 10% travel based on customer demand, primarily within MexicoLimited oversees travel may be required ESSENTIAL EDUCATION, SKILLS AND EXPERIENCEBachelor's degree in accounting or related fieldMinimum 3 years of experience in credit and collectionsProficient Microsoft Office (Excel, Word, PowerPoint)Excellent interpersonal skills to establish and maintain effective relationships with internal and external stakeholdersBilingual in English and Spanish is required.Ability to meet deadlines BENEFICIAL EDUCATION, SKILLS AND EXPERIENCEAccounts receivable accounting and IFRS and local GAAP knowledge is preferableDemonstrated competencies in the areas of process improvementProficient in major ERP system (Detecno, HANA)Good analytical and problem-solving skillsTeam-focused, results orientedGeneral experience in a multi-national company.#J-18808-Ljbffr