Credit/Collections Analyst

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:- Appropriately Reconcile accounts and minimize past due balances- Process credit card and check by phone requests- Resolve customer chargebacks and prevent recurrences- Ability to read Aging Reports and identify which customers to contact- Perform running monthly statements- Resolve account's outstanding issues and working/escalating matters with Director of Credit, Customer Care, Sales Team and inter-related departments when necessary- Adhere to Credit Dept policies and procedures- Record all collection activities via Collection log- Monitor, work and release credit holds in a timely manner- Assisting with Prospect's Credit Investigation by contacting references and involved with New Account Setup- Perform Customer Card Maintenance- Other credit related and collection tasks may be assigned in the future**REQUIREMENTS**:- Speak and Write Fluently in English- Willing to contact customers to ask for money in a respectful and firm manner- Follows instructions- Works well with deadlines- Strong organizational, prioritizing and multitasking skills- Strong analytical skills with the ability to identify trends and root causes- Excellent communication & interpersonal skills- Ability to work independently and as part of a team- Customer Care and Augmenting Relationships Experience- Ability to come to the office on time, 5 days a week**COMPUTER SKILLS**:- Experience with ERP Systems- Strong Microsoft Office skills, with a focus on Excel**EXPERIENCE**:- 1-3 Years Experience Collecting on Past Due Balances and Reconciling Accounts**SALARY**:- Competitive & Depending on ExperienceTipo de puesto: Tiempo completo, Por tiempo indeterminadoSueldo: A partir de $13,000.00 al mesHorario:- DiurnoLugar de trabajo: Empleo presencial