Credit Relationship Manager - Mexico

**_Job Summary_**_ _

The basic function of the Credit Relationship Manager is to help maintain/improve cash flow and working capital within the business. This position is responsible for adhering to the company's credit policies and procedures and administer all credit operations of the company in a manner that will increase sales volume, contribute to the profit of the company and enhance customer stability, and provide for the prompt turnover and adequate protection of the company's investment in accounts receivable.

This position will report into our Mexico Headquarters in Monterrey, Mexico.

**_ Job Functions_**
- Actively manage customer relationship along with commercial sales team to ensure that customer experience is optimal
- Provide regular updates as needed to management including Credit, Finance, and Commercial teams
- Work closely with any 3rd party providers to provide support, escalation routes, ensuring their service levels are being achieved
- Resolve queries and work efficiently to analyze root cause issues and implement actions to prevent future occurrence
- Provide support and coverage in other regions if a teammate is unable to cover the region for a period of time
- Manage to KPIs and goals which are provided by Management, including collection goals.
- Other duties as assigned.

**Requirements**:

- 5+ years in a credit manager role
- Proven success in building and managing relationships successfully across all levels
- Strong Microsoft Excel skills required (preferred advanced user)
- Ability to manage customer relationships
- Experience of working as part of a high-performance team, meeting monthly targets
- Excellent oral and written communication

**Other Skills and Abilities**
- Ability to improve on-going processes, appropriately addressing issues and contributing to change effectively
- Highly driven, determined & enthusiastic with a desire to learn, develop and progress
- Knowledge of relevant IT systems
- Construction / Metal industry background is a plus