.The Remedial Mgmt Officer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.Responsibilities:Manage assigned accounts within acceptable risk parameters on an ongoing basis until workout is complete.Identify, modify and implement designed and approved workout strategies.Work and interact with customers, attorneys, and other third party professionals to acquire all necessary documentation, due diligence, and market intelligence.Evaluate and process data, historical information and "Know Your Client" to assess appropriate strategy.Develop and present action plans for assigned portfolio to Senior Management or 3rd parties.Negotiate with customers and internal Citi product/customer partners.Review accounts on a routine basis to gauge the level of progress achieved versus stated action plan, payment status (delinquency), documentation exceptions, annual review anniversaries, financial covenants, data integrity, and any other customer service (internal or external) follow-ups that arise during the course of time.Advise Risk Management partners of progress of the workout plan as well as potential risks that may develop throughout the course of the remedial effort.Prepare metrics and reporting criteria for loan performance including internal and external requirements such as FAS 114, TDR, and Basel; Deal with internal and external counsel strategically and on a cost effective basis.Demonstrate sound understanding of credit issues and is able to establish and process risk mitigation plans from inception to implementation to resolution.Negotiate with customers and internal partners, including Legal, Controls, Fraud, MIS/Reporting, Compliance.Collect information from various parties with potential opposing views/agendas in a respectful, efficient, and detail-oriented manner.Communicate and influence in a cross functional environment in settings that could involve conflicting priorities and timetables.Identify and assess asset liquidations, credit MIS, product loss norms and credit cycle in order to identify and organize dissection of credit problems; able to articulate "lessons learned" without alienating internal business partners