Overall Management within the credit department of assigned responsibilities would include metrics, team development, and contribution to the overall Business Goals & Objectives within ADI.
Ability to work in a fast pace, high-intensity & ever-changing environment while delivering a high level of customer satisfaction and a continuous customer experience to internal and external customers.
**JOB DUTIES**:
- Drive & Deliver Target numbers on a monthly basis in regards to DSO, Past due $'s, Past due %'s, cash collections & bad debt
- Evaluate Credit Worthiness by way of risk analysis
- Partner with Sales Team for account resolutions
- Act on escalation issues from your team, branches and sales organization
- Monitor productivity of the team as a whole and individuals in regards to call volume, follow Up, past due dollars & percentages.
- Minimize Bad Debt by way of account recon's, payment plans, payment options, and weighing the ability of the customer and their business to be able to repay the debt
- Drive dispute resolution and identify the root cause of disputes.
Tax, pricing, shipping, account setups, fraud, and any other items that would prevent payment on the account
- Weekly Tier Meeting with Associates
- Motivate the team and recognize accomplishments
- Partner & assist with employee issues that are escalated to Human Resources
- Other duties assigned by the Credit Manager & Senior Manager
**YOU MUST HAVE**:
- Proficient English both oral & written
- 3-5 years of credit Collections Experience in a B2B Environment
- Bachelor's Degree in Business or Finance, will substitute work experience
- **At least 18 months in current position**
**WE VALUE**:
- Strong Customer service skills
- Clear & Effective Communication skills, both Oral & Written
- Excel Proficient
- Results-Oriented & Driven
- Problem Solving Skills
- Critical & Forward Thinking (think outside the box)
- High Degree of accuracy and attention to detail
- Team Building Initiatives
**WHAT'S IN FOR YOU**:
- Resideo's benefits are above the law and is a great place to work.
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At Resideo, we bring together diverse individuals to build the future of homes.
Resideo is an equal opportunity employer.
Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.