As Critical Environmental Technical Trainer you will contribute to establishing technical training delivery, workforce training needs analysis, and engaging with your team in procedural change management activities in support of the datacenters in your area of responsibility. We are looking for a Technical Trainer with experience in maintaining facility cooling, electrical, mechanical and life safety systems, Electrical Power Monitoring Systems (EPMS), Branch Circuit Monitoring (BCM), Building Automation Systems (BAS), and Battery Monitoring Systems (BMS).
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**:
- Align learning preparation with relevant metrics for measuring success (e.g., cloud consumption, survey feedback).
- Build awareness of the latest features, technologies, and processes and incorporate those into current learning experiences to ensure quality learning environment and delivery.
- Deliver single to multi-day training or other learning experiences in-person or virtually with mínimal supervision leveraging a variety of delivery methods, including presentations, discussions, labs, and simulations, to deliver training.
- Use digitally enhanced instructor-led resources to effectively deliver technology-based learning experiences that prepare our Critical Environment technicians for local qualifications.
- Create a friendly, supportive environment and encourage learners to ask questions; monitor the progress of learners to appropriately reinforce important learning; participate in hands-on lab activities to further build upon learning; and provide course content feedback to broader Learning team using appropriate internal team channels as necessary to ensure consistency and relevance across our curriculum portfolio.
- Embody our culture and values.
**Qualifications**:
**Required Qualifications**:
- Bachelor's Degree AND 2+ years training, education, critical environment, cloud systems, datacenter environments, server environments, or computer technologies experience
- o OR equivalent experience- 2 years of Hands-on experience in a technical capacity with maintaining facility cooling, electrical, mechanical and life safety systems, Electrical Power Monitoring Systems (EPMS), Branch Circuit Monitoring (BCM), Building Automation Systems (BAS), and Battery Monitoring Systems (BMS)
- 2+ years experience in training delivery and readiness operations or demonstrated project management skills.
- Able to work on site in Queretaro Mexico.
- Fluent in English and Spanish.
Preferred Qualifications:
- Bachelor's Degree AND 4+ Hands-on experience in a technical capacity with maintaining facility cooling, electrical, mechanical and life safety systems, Electrical Power Monitoring Systems (EPMS), Branch Circuit Monitoring (BCM), Building Automation Systems (BAS), and Battery Monitoring Systems (BMS)
- Analysis and writing: ability to diagnose or represent training data and anecdotal feedback in meaningful ways
- Operational Planning & Project Management: structured thinking and planning, with a bias for execution.