AstraZeneca is a global, innovation-driven biopharmaceutical business with a primary focus on the discovery, development, and commercialization of prescription medicines. Our purpose as a company is to push the boundaries of science to deliver life-changing medicines and greater efficiency & innovation in healthcare.
As science moves forward, technology needs to keep pace. AstraZeneca has created an extraordinary IT organization by radically reinventing the current IT operating model and organization design; supplier ecosystem optimization and insourcing; establishment of a network of global Technology Centers; significant Infrastructure and Technology transformation; cultural change and risk management.
ResponsibilitiesLeading critically important operations to ensure reliability, availability, and performance of key systems.Leading a team of operations professionals, implementing standard processes, and developing strategies to maintain operational excellence under various conditions.Collaborate with multi-functional teams to establish and enhance processes that contribute to the overall success and resilience of Data, Analytics, and AI critical operations.Identify and help drive continuous improvement initiatives to streamline processes and enhance automation to ensure products are delivered in a timely manner and of quality.Maintain solid understanding of platforms and business acumen enabling balanced strategy-aligned roadmap management and prioritized backlog delivery.Line manager responsibility for a team of operations professionals, providing mentoring, helping them create personal development plans and achieve their goals.Collaborate with HR for team development, identifying and hiring new talent, and performance management.Identify and prioritize key operational initiatives to enhance efficiency and reliability.Lead staffing model strategy across shifts, ensuring teams are right-sized to provide adequate support coverage to meet operational demands.Collaborate with multi-functional teams, including DevOps, Platform Engineering, Security & Business Teams to ensure alignment of critical operations with business objectives.Operations and Incident ManagementBe responsible for the development and execution of incident response plans for critical systems.Lead the response to major incidents (P1/P2 system outages and critical failures and delays), ensuring swift resolution and minimal impact on operations.Facilitate communication and coordination during critical incidents.Evaluate existing operational processes and workflows, finding opportunities for improvement.Implement standard methodologies to streamline operations and enhance overall efficiency.Collaborate with Platform Success & DevOps teams to identify and mitigate operational risks.Ensure Critical Operations team is trained and is using the latest supervising solutions to ensure real-time transparency into product and platform health and performance.Service IntroductionEnsure comprehensive documentation is available for critical operations processes, procedures, and incident response plans.Ensure that documentation is up-to-date and accessible to relevant team members.Ensure a structured knowledge transition process is established and followed for acceptance of new service.RequirementsDegree level education or equivalent experience in computer science, information technology, or a related field.Demonstrable experience in a leadership role supervising critical operations or IT operations.Solid understanding of IT infrastructure, systems, and operations management.Experience with incident response frameworks and methodologies.Ability to interpret and communicate technical information into business language.Excellent problem-solving and decision-making skills in high-pressure situations.Good communication and interpersonal skills.Knowledge of data processing frameworks (e.g., Apache Spark) and data storage solutions (e.g., data lakes, warehouses).Experience with data orchestration tools (e.g., Apache Airflow).Demonstrable experience in identifying and driving continuous improvement opportunities.Solid understanding of Agile Software Development techniques and methodologies.Demonstrate initiative, strong customer orientation, and cross-cultural working.
#J-18808-Ljbffr