.About the BusinessOur client is a global, FTSE 250-listed company made up of a collection of progressive fintech brands with offices in 18 countries across five continents.
Recognised with multiple Canstar Awards, they have been at the forefront of their industry for decades.
They have snapped up many awards for their top-class platforms, forward-thinking products, and incredible employee experiences.
They believe in financial freedom – and their purpose is to help ambitious people achieve it.
Around 400,000 people use their groundbreaking technology and forward-thinking platforms.About the RoleYou will take ownership of all CRM deliverables within the organisation.
In this role, you'll work alongside the Senior Client Engagement Manager and a passionate marketing team to enhance our customer engagement efforts and drive measurable results.
You'll build and execute innovative CRM strategies that improve key customer metrics like active clients, trade volume, and retention.
From designing seamless customer journeys to collaborating on integrated campaigns, you'll be at the heart of creating exceptional experiences for clients.This is more than a tactical role – you'll be strategic with bringing fresh ideas to the table, leverage data to make informed decisions, and ensure every campaign delivers impact.
If you're excited about combining creativity, technical expertise, and a data-driven approach to drive customer loyalty, this is the perfect opportunity for you.What You'll DoDevelop and implement CRM strategies to enhance customer engagement and retention.Manage and optimise customer journeys, identifying opportunities to improve the client experience.Execute CRM components of campaigns, from briefing creative elements to analysing post-implementation performance.Use tools like Salesforce and Tableau/Power BI to build data-driven insights and create measurable results.Collaborate with cross-functional teams, including events and social media, to deliver innovative campaigns.Contribute to a culture of collaboration, innovation, and excellence.About YouHave strong CRM expertise, with extensive experience in Salesforce.Are skilled at designing and managing customer journeys, from onboarding to retention.Can interpret data and transform insights into actionable strategies using tools like Tableau or Power BI.Thrives in a fast-paced environment, balancing creative innovation with technical precision.Is an excellent collaborator, with the ability to bring together diverse teams and ideas.Is proactive, results-driven, and always looking for ways to enhance performance.How to applyClick on the APPLY button or contact Hannah Stock on 0483 957 586 for a confidential discussion