Crm Manager - Call Center

We are seeking an experienced and dynamic CRM Manager to oversee and enhance our customer relationship management (CRM) systems within our call center. The ideal candidate will be responsible for managing CRM strategies, ensuring effective customer interaction, and driving customer satisfaction and loyalty.Responsibilities:Develop and implement CRM strategies to optimize customer interactions and improve customer satisfaction and retention.Oversee the configuration, implementation, and maintenance of CRM software and tools. Ensure the CRM system is aligned with the call center's needs and objectives.Analyze customer data and call center metrics to identify trends, opportunities, and areas for improvement. Provide actionable insights to enhance customer experience.Work closely with call center managers, IT, and other departments to ensure seamless CRM integration and effective use of CRM tools.Train call center staff on CRM best practices and usage. Provide ongoing support and troubleshooting as needed.Plan, execute, and monitor CRM campaigns aimed at enhancing customer engagement and loyalty.Generate regular reports on CRM performance, customer satisfaction, and other relevant metrics. Present findings to senior management.Ensure that all CRM activities comply with data protection regulations and company policies. Maintain the security and integrity of customer data.Minimum Requirements:Educación mínima: Educación superior - Licenciatura2 años de experienciaIdiomas: InglésKeywords:lider, jefe, gerente, manager, director, chief, lead, jefatura, regente, callcenter, teleoperador, telefonista, telephonist, telefonico#J-18808-Ljbffr