**Summary**:
~ Proporcionar soporte analítico a los clientes internos de Novartis (CPOs y equipos regionales de marketing y ventas) en varios informes analíticos de complejidad baja-media.
~ Apoyar y facilitar la toma de decisiones basada en datos para los clientes internos de Novartis proporcionando y comunicando análisis cualitativos y cuantitativos ~ Apoyar a las empresas de GBS ~ GCO en la práctica de la construcción mediante la participación en diversas iniciativas como el intercambio de conocimientos, el apoyo a la incorporación y la capacitación, el liderazgo del equipo de apoyo en todas las tareas / actividades relacionadas con el negocio, la creación de documentación de procesos y repositorios de conocimientos.
~ Ser parte integral de un equipo de diseño integral responsable del diseño de materiales de marketing promocional.
**About the Role**:
**Key responsibilities**:
- Support and facilitate data enabled decision making for Novartis internal customers by providing and communicating qualitative and quantitative analytics.
- Support business in building practice by involving in various initiatives like knowledge sharing, on-boarding and training support, support team lead in all business-related tasks / activities, building process documentation and knowledge repositories.
- Build and deliver solutions according to customer requirements and SLAs.
- Deliver services through a structured project management model with appropriate documentation and communication throughout service delivery.
- Ensure quality and accuracy work are of the highest level.
- Collaborate in the creation and maintenance of standard operating procedures (SOPs).
- Support in the development and maintenance of knowledge repositories that capture qualitative and quantitative reports.
- Participate in several sessions to share knowledge.
**Key performance indicators**:
- Quality and accuracy of forecast assumptions
- Good customer satisfaction scores
- Ability to manage multiple stakeholders / projects
**Essential Requirements**:
- 3-5 years of experience in varied field operations functions such as business intelligence, analytics, incentive compensation, planning, sizing, data management, data visualization among others
- Expertise of Pharmaceutical industry data sources, such as IQVIA, DDD, HCOS, PSP, Veeva CRM
- Project management
- Numerical ability
- Advanced Excel and Alteryx
- Proficient in English
**Why Novartis?
**
Helping people with disease and their families takes more than innovative science.
It takes a community of smart, passionate people like you.
Collaborating,
**Benefits and rewards**
**Commitment to Diversity and Inclusion**
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
**Join our Novartis Network**
Not the right Novartis role for you?
Sign up to our talent community to stay connected and learn about suitable career opportunities as soon
Division
International
Business Unit
Pharmaceuticals
Location
Mexico
Site
INSURGENTES
Company / Legal Entity
MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.
Functional Area
Marketing
Job Type
Full time
Employment Type
Regular
Shift Work
No
**Ajustes de accesibilidad**: