Job ID REQ-10008971
May 26, 2024
Mexico
Summary Location: Mexico City, #LI-HybridAbout the role:We are seeking a CRM Strategy & Segmentation Transformation Lead who will explore, implement, and evaluate digital innovation solutions that address customer needs to co-create and build partnerships and collaborations with key stakeholders for the development of strategic plans that allow efficient management of the sales force.This role will work directly with the Commercial and Marketing teams and reports to the Customer Insights and Operations Senior Manager.
About the RoleKey responsibilities: Planning and management, gather requirements to develop detailed Project plans and Project estimations to task level.Proactively assist the Business to identify upcoming conflicts and resource gaps.Serve as interface with the global and local Brand teams on Project Planning and delivery management.Lead and deliver projects for Regional and global teams, ensuring adherence to timelines and quality objectives.Ensure delivery of efficient and high-quality results.Lead an efficient and high-quality team that promotes harmony and standard methodology sharing among resources, drives collaboration with Country Organizations in managing high standards of communication and delivering outstanding services.Provide guidance on training requirements in relation to Commercial processes -Takes initiative to drive standardization of reports across brands.Key performance indicators: Quality and accuracy of forecast assumptionsGood customer satisfaction scoresAbility to handle multiple stakeholders / projectsBachelor's degree in Engineering, Administration, Economics or similarExperience in different industries, including pharmaceuticals in roles related to business intelligence or commercial operations working with analytics, incentive compensation, planning, sizing, data management, data visualizationHigh understanding and management of sales force performance measurement platforms: VEEVA, IQVIA, PowerBi and knowledge in Microsoft Power Query or ETL tools like Alteryx and advanced ExcelProven expertise of the Health Care and Pharmaceutical industry data sources, such as IQVIA, DDD, HCOS, PSPProject managementHigh levels of collaboration, drive (is a must) and team spiritCritical thinking, adaptable to change with the environmentProactive, curious, and resilientWhy Novartis? Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating,
supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Commitment to Diversity and Inclusion
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon
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Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Division International
Business Unit Pharmaceuticals
Location Mexico
Site INSURGENTES
Company / Legal Entity MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.
Functional Area Marketing
Job Type Full time
Employment Type Regular
Shift Work No
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