.The OpportunityJoin the wave of growth at Maersk! We're not just a company, we're a movement. With a vision larger than the ocean, we're on a mission to connect and simplify our customers' supply chains as a true integrator of container logistics. And we need talented individuals like you to make it happen!A year of growth, and we're just getting started! Our Global Service Centers (GSC) in Mexico and Brazil have been thriving for over a year now, and we're taking it to the next level. As part of our GSC Americas team, you'll be at the forefront of driving excellence across our global network, collaborating with diverse professionals, and embracing challenges that inspire growth. If you're ready to propel your career with a world leader in transport and logistics, Maersk is your destination. Embark on a journey with us—where your passion will navigate the future of global commerce.As a Customer Service Agent you will be responsible for handling daily Customer Service tasks and interacting with both internal stakeholders as well as External Clients/Shippers. May support peers with technical or process related.We OfferWe offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives. Energizing and pioneering, this is also an environment that keeps you motivated. You'll be joining a values-led, genuinely diverse, and talented team that is passionate about being there for employees, and for each other. We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.We have a competitive compensation and benefits package for full-time employees. Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.We value the diversity of our talent and will always strive to recruit the best person for the job. We're proud of that and we see it as a genuine source of strength for building high performing teams.Key Responsibilities:Owns and manages the customer experience, ensuring end-to-end compliance with company procedures and customer agreements.Manages the entire shipment process, adhering to relevant company procedures and customer agreements.Resolves customer issues promptly and effectively by collaborating with internal stakeholders.Handles inbound customer queries and cases professionally, identifying root causes and advising management of potential service failures or trends.Requirements:Proven experience in the transportation/customer service industry.Proficient with MS Suite (Word, Excel, PowerPoint, Teams).Ability to multi-task and a strong sense of urgency.Excellent communication and interpersonal skills (verbal, written, and presentation)