Csd Program Manager

SailPoint is the leader in identity security for the cloud enterprise.
Our identity security solutions secure and enable thousands of companies worldwide, giving our customers unmatched visibility into the entirety of their digital workforce, ensuring workers have the right access to do their job – no more, no less.
Built on a foundation of AI and ML, our Identity Security Cloud Platform delivers the right level of access to the right identities and resources at the right time—matching the scale, velocity, and changing needs of today's cloud-oriented, modern enterprise.
About the role: SailPoint is seeking a Technical Program Manager to drive some of our most complex, business-critical initiatives for our Customer Success Delivery Portfolio Team.
We are looking for a program manager who has experience driving large organization-wide initiatives, including team onboarding and day-to-day solutions delivery programs.
This individual is passionate about building and operating scalable, efficient processes, cultivating relationships, and has experience collaborating and influencing across organizational boundaries.
You will be a partner to our CSD Delivery teams and manage key programs to ensure we're executing successfully and delivering amazing results.
Responsibilities: Build strong trusting relationships with leaders across multiple business functions (ex.
Professional Services, Customer Success, Support, Sales, etc.
)Work with CSDP Leadership to keep cross-organizational/cross-functional teams focused on top business objectives.Build, drive, and operationalize product best practices from end-to-end.Manage and track program execution across multiple workstreams to ensure successful, high-quality, on-time product launches.Identify and understand bottlenecks in the system and open them up including making and communicating tradeoffs.Anticipate, recognize, and work through risks, resistance or setbacks which impact program execution.Use technical judgement to drive strategic alignment & product delivery.Collaborate with the delivery-focused Program Managers to develop and implement strategies to ensure alignment of timelines for cross-functional release schedules.Communicate clearly and regularly to executive stakeholders and audiences in a variety of ways (visually and verbally).Provide thought leadership and a continuous improvement mindset to methodically work through problems/challenges.Simultaneously lead multiple teams to deliver value-added features through several agile methodologies including Scrum, Kanban, XP.Utilize effective communication, facilitation, and problem-solving skills to identify/resolve problems in a timely manner and detect/eliminate roadblocks and distractions that may interfere with the team's ability to deliver assigned goals.Maintain a high level of employee satisfaction by creating a collaborative team environment for team member growth, cohesiveness, productivity, creativity, innovation, recognition, empowerment, and accountability while successfully meeting project objectives.Manage projects using the Atlassian tool suite (JIRA, Confluence) and develop/deliver program status and updates to key stakeholders.Requirements: 3+ years of experience driving large programs and delivering excellent results – preference for experience in Identity/Cybersecurity/SaaS solutions company and/or an enterprise software industry a plus.Program and project management experience with an ability to think tactically as well as strategically while coordinating cross-functional teams in a maturing Agile Environment.Demonstrated capabilities in successfully leading enterprise-wide programs and projects.A high degree of business acumen and technical competency.The ability to balance and bridge technology and business needs, project and program management.Demonstrated ability to manage multiple initiatives simultaneously and to resolve scheduling and other conflicts to meet all deadlines.Highly evolved EQ and ability to adapt to the needs of the program and current maturity of the teams.Technical experience and knowledge of developing SaaS products - grounded in modern web technologies and agile processes.Passion for building partnerships and experience leveraging those to achieve success.Relentless passion and persistence for efficiency and operational improvement.Self-driven and highly motivated work ethic.Experience in Salesforce, ServiceNow, and Tableau.Proficient in project management tools like JIRA, Microsoft Project, or equivalent.Education: Bachelor's degree in Business, IT, or a related field; PMP, Certified Scrum Master or similar certification preferred.Preferred: Exposure to Customer Success Delivery and Operations in both large and small companies.Experience developing and coordinating day-to-day solutions delivery and/or team onboarding and development programs.(bonus points!)
Experience with Identity Management, Security or Governance.What success looks like in this role: Within 30 Days you will… Onboard into your new role, get familiar with our product offering and technology, proactively meet peers and stakeholders, and familiarize yourself with the CSD Portfolio program, process, and delivery.
By 90 Days Work with the team as part of ongoing day-to-day program delivery leveraging current process, practices, and procedure.
Work with CSDP Leadership to develop, tune, and implement systems and processes to aid in program day-to-day delivery, team onboarding, and program management- including reporting and visualization on program metrics, program development, and team onboarding.
Identify and understand areas for improvement in the program and suggest improvements, including implementation of Agile best practices and methodologies.
By 6 Months Build, drive, and operationalize program best practices from end-to-end, including reporting on program metrics, development, and utilization.
Manage and track program execution across multiple workstreams to ensure successful, high-quality, on-time program operation.
Maintain effective team onboarding through collaboration with team leadership and stakeholders, direct engagement with team joiners, and cross-functional work across SailPoint.
Operate day-to-day program delivery in close collaboration with program managers and key stakeholders towards objectives of outstanding customer experience and optimized program delivery.
By 1 Year Provide thought leadership and a continuous improvement mindset to methodically work through problems/challenges.
Have built strong trusting relationships with leaders across multiple business functions (Professional Services, Customer Success, Support, Sales, etc.
)
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SailPoint is an equal opportunity employer and we welcome everyone to our team.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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