DescriptionCSG is a leader in innovative customer engagement, revenue management, and payments solutions that make ordinary customer experiences extraordinary.As a flexible first organization, you can find our remote and on-site locations here.Due to ongoing expansion, we are looking for an experienced Technical Consultant to join our high energy Team in Mexico.
We are seeking self-starters and team players who can innovate, problem solve, think creatively and are looking to advance their knowledge and careers to reach their full potential.
**Requirements**:PRINCIPAL RESPONSIBILITIES- Provide technical support for a variety of CSGi's software/ hardware-based solutions (incident management).- Deliver a high quality of customer service- Maintain close and effective interaction with internal teams- Provide remote and on-site support and professional services to strategic customers- Participate in customer solution design and project planning- Install and commission customer solutions- Conduct solution acceptance testing and handover- Design and deliver customer training- Create and maintain customer support documentation- Provide internal and customer reports/metricsSKILLS AND EXPERIENCEYou should possess a high level of spoken and written English; have a relevant degree with 3+ year's industry experience; and a proven backgroundin the following:- Ability to troubleshoot and prioritize effectively in a multi-tasking environment- Database installation and administration (MySQL, Oracle)- Development/Scripting skills - Perl, Bash, JavaScript, Ansible®- Exposure to virtualized and Cloud-based architectures- Installation and operation of virtualized platforms (VMware) and cloud deployments- Linux installation and administration- IP LAN/WAN design and administration- Policy and Charging- Web Service configuration/administration (Apache Tomcat®)- Excellent oral and written communications skillsPrevious knowledge of technologies such as Elasticsearch, X-Pack and Kibana are highly desirable while a basic understanding of Java and/or C++ coding methodologies would be of benefit.
Exposure to protocols such as SS7, Sigtran, MAP, SMPP or Diameter would also be of interest.3 years