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Job Details
What are you going to do?
Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.
How you will do it?
Order Processing
Order input in SAP (different order types)Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc)Backorder monitoring and order management
Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase andForwarder.Maintenance of planned shipping days (delays, customer requests, etc)Handle customer order cancellations (DOA)Monitor call-off ordersHandling non-conformities and complaints
Issue internal complaint and RMA if required.
(Salesforce/SAP)Send customer receipt confirmation of complaintFollow up and coordinate internally on solution and corrective actionsInform customer about corrective actions or escalate/involve account managerAction on solution and corrective actionsSAP and Salesforce credit-note procedures (DOA)Enquiry handling
Handle customer questions on deliveries, delays, problems, etc.Follow-up on pending basic quotesCoordinate approach with Inside/outside sales representativeCustomer care
Handle customer questions effectively and in a service-oriented mannerFollow up on actions requested in sales representatives call reportsInform customers about changed delivery times and equivalent productsFiling & miscellaneous
Case management in SalesforceSupport debtor control on collecting accounts receivableKeep customer details and price agreements up-to-date.Collect, share and document leads, projects, competitor detailsWhat are we looking for?
Fluent English Customer oriented with focus on details PC skills ?
MS office Communication and interpersonal skills Problem solving Sap / Sales forece knowledge is a plus.