Csr & Back Office - Remote

**Description**:**Only hiring people living in Mexico for this position**- Gordian Staffing, A New Way of HR_We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.OUR CLIENT:The client you will work for provides the people, processes, and technology to service condominium associations, boards, and unit owners.JOB ACTIVITIES:- Answer calls from residents and clients (first point of contact)- Provide coverage for staff absences- Work Order Entry, updates, and follow-up- Production of reports using industry software related to Work Orders, violations, etc.- Gather documents and materials for Meetings.SCHEDULE:- Monday to Friday 08:00 - 17:00 CST MX- Daylight saving: 7:00 to 16:00WE OFFER:- Competitive salary- Remote Work and equipment- 12 days of Vacation at the year mark- 25% Vacation Bonus- 30-Day Christmas bonus (Aguinaldo)- Mayor and Minor Medical Insurance- Grocery Vouchers (10% of gross monthly salary)- Restaurant Tickets ($2,015 per month)- Savings Fund (8% of gross monthly salary)**Requirements**:- 1 year of experience in customer service.- Tech savvy.- Strong writing skills.- Strong abilities to de-escalate phone calls.- Be able to handle difficult customers.