Csr Ducted Parts Sr

**What will you do?**Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.**How will you do it?****Order Processing**- ** Incoming calls management**:- Order input in the system (different order types)- Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc.)**Backorder monitoring and order management**- Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.- Maintenance of planned shipping days (delays, customer requests, etc)- Handle customer order cancellations (DOA)- Monitor call-off orders**Handling non-conformities and complaints**- Issue internal complaints and RMA if required. (Salesforce / Lawson)- Send customer receipt confirmation of complaint.- Follow up and coordinate internally on solution and corrective actions- Inform the customer about corrective actions or escalate/involve account manager- Action on solution and corrective actions- SAP and Salesforce credit-note procedures (DOA)**Enquiry handling**- Handle customer questions on deliveries, delays, problems, etc.- Follow-up on pending basic quotes**Customer care**- Handle customer questions effectively and in a service-oriented manner- Follow up on actions requested in sales representatives call reports- Inform customers about changed delivery times and equivalent products**Filing & miscellaneous**- Case management in Salesforce- Keep customer details and price agreements up-to-date.**What are we looking for?**- Bachelor's degree in business, international relations or related.- Minimum 1 year of experience working as CSR (from a manufacturing company is a plus)- Due to the global nature of the role, proficiency in English language is a must.- Customer-oriented with a focus on details- PC skills/ MS office- Problem-solving- Sense of urgency