E80 Group is a multinational specialized in the development of automated and integrated intralogistics solutions for manufacturers of consumer goods operating in the beverage, food, tissue and other sectors. In 1992 the company anticipated the concept of Industry 4.0: the Smart Factory, sustainable, interconnected and safe. The tailor-made solutions designed by E80 Group allow to manage all the intralogistics activities of factories and distribution centers ensuring a significant increase in plant efficiency and the total traceability of the products handled, with positive cascading effects that improve the entire supply chain. The main systems produced by E80 Group include palletizing robots, a wide range of laser guided vehicles, high speed robotic stretch wrappers, pallet control systems, robotic labelers, layer picking and repacking solutions, and automated high-density warehouses. The entire logistics flow is centrally managed by the SMILE80 software platform (Smart Integrated Logistics), the "orchestra conductor" that ensures the efficient integration of the systems, guaranteeing the optimal management of all operations, from the entry of raw materials to storage right through to shipping.
With 14 branches located worldwide, the Group believe in 5 values enclosed in the acronym _ECCUS: Enthusiasm, Charisma, Competence, Humility, Wisdom._ These are the pillars on which E80 Group corporate culture is based that is always close to customers, people and the territory.
Ensuring the highest Customer satisfaction by engaging with clients to discuss spare parts orders, availability, and delivery schedules, while also maximizing sales opportunities. Additionally, providing support to the E80 Customer Service Account Managers by addressing spare parts-related inquiries and tasks.
The primary objective of this role is to maintain real-time oversight of spare parts orders and consistently provide proactive updates to customers regarding their orders statuses.Overall, this role plays a crucial role in ensuring that customers have access to the parts they need, when they need them, while also supporting the overall success of the business.
The position provides direct day-by-day operational support to the assigned accounts through the responsibilities listed below.
**Responsibilities**:
- Assists Customers with any questions or issues they may have regarding the parts, including troubleshooting problems and providing technical support, with the assistance of the E80 Technical Departments.
- Receive RFQ from Customers and issue relevant quotations, indicating pricing, availability and delivery lead times.
- Follow-up pending quotations, proactively contacting Customers and investigating the status of the offer.
- Receives and processes purchase orders from the Customers.
- Prioritizes orders for spare parts to deal with breakdowns and escalates internally to meet Customer's requirements. Works closely with Shipping and Receiving Clerks addressing urgencies.
- Prepares and sends the order confirmations to Customer including the price, delivery dates, delivery terms, payment terms.
- Support Customer in the identification of part numbers using a spare parts manual, 3D drawing, or a schematic.
- Performs a proactive follow up of open orders and coordinates with the Logistic team to arrange shipments.
- Prepares the necessary shipping documents for customs clearance including pro-forma invoices.
- Arranges the proper return and replacement of the defective items under warranty, repair, wrongly ordered or delivered items.
- Prepares proactive Recommended Spare Parts quotations.
- Builds strong relationships with customers, by means of recurrent on-line meetings and occasional Customers' plant visits.
- Other duties/responsibilities as assigned.
**Requirements**:
- Providing excellent customer service is crucial in this role.
- Building and maintaining positive relationships with customers, suppliers, and internal teams such as sales and service departments.
- Knowledge of Microsoft Office is required
- SAP Experience is a plus
- Italian language would be a plus
- Must be analytically natured and detail oriented
- This job description may be changed to include new responsibilities and tasks or change existing ones as executives deem necessary._
Tipo de puesto: Tiempo completo
Sueldo: A partir de $25,000.00 al mes
Lugar de trabajo: Empleo presencial