**GRUPO WELCOME EMPRESA LIDER EN RECURSOS HUMANOS SOLICITA****CUSTOMER SERVICE REPRESENTATIVE (CSR)****Requisitos**:- **ESCOLARIDAD: LICENCIATURA EN MARKETING, COMUNICACION, ADMINISTRACION, INGENIERO INDUSTRIAL**:- **MANEJO DE OFFICE**:- **INGLES: 70-90%**:- **EXPERIENCIA: 3-AÑOS EN CUSTOMER SERVICE EN EMPRESAS MAQUILADORAS, EMPRESAS DE PRODUCTOS INDUSTRIALES, EMPRESAS DISTRIBUIDORAS DE MATERIALES.**:- **DISPONIBILIDAD INMEDIATA**:- **COMPETENCIAS: COMUNICACION, FACILIDAD DE PALABRA, SERVICIAL, TRABAJO EN EQUIPO.**:- **ZONA DE TRABAJO: OTAY****FUNCIONES DEL PUESTO**- Accurately, promptly, thoroughly, efficiently and warmly addresses all customer needs (internal and external) in a professional manner.- Understands and applies Company procedures, policies and guidelines.- Understands Company products, product numbers and catalog material.- Accurate entry of customer orders same day as receipt.- Prompt resolution and follow up of order discrepancies with customers.- Communicate accurate information to customers regarding delivery, price and order information.- Accurately process EDI orders, maintain customer cross-reference of part numbers, retrieve ship to address information for drop ships, and creation of drop ship customers in Oracle customer master.- Accurately and promptly maintains customer orders using daily exception reports and updates.- Promptly and satisfactorily resolves issues related to customer orders, including but not limited to requests to change or expedite orders.- Consistently monitors mailboxes specific to customer service and actions promptly.- Accurately, thoroughly, efficiently, promptly, and warmly answers and supports calls from the Customer Service loop as well as direct calls.Tipo de puesto: Tiempo completo, Por tiempo indeterminadoSalario: $35,000.00 - $48,000.00 al mesHorario:- Turno de 8 horasPrestaciones:- Opción a contrato indefinido- Uniformes gratuitos- Vales de despensaLugar de trabajo: Empleo presencial