Csr With Insurance

Puerto Vallarta OfficeCustomer Service Representative - LeadOnce training is complete: Schedule: Monday – Thursday: 12:30pm – 9:00pm CST, Friday 12:30pm – 5:00pm CST and Saturday 8am-noon CSTMust submit English resume to be considered.Inbound & outbound calls with clients to obtain their medical history information for their life insurance application process.
Must have a strong knowledge of medical terminology and be able to document information gathered into a database while on the call.
Quality review of insurance applications.
Assist with coaching and training.
Bi-lingual English/Spanish.Skills and Talents:Strong medical terminology and knowledge of medical diagnosis, testing, medications, and treatments.Ability to train, coach, and provide valuable feedback.Able to maintain a positive, empathetic, and professional attitude towards customers, colleagues, and staff.Articulate - strong oral communication skills both in English and Spanish.Exceptional customer service, active listening, verbal, and written communication skills.Accurate speller.Proficient with computers - including updating records, toggling between various databases, and researching information via the internet.Communicate and coordinate with management and colleagues.Professional telephone presence.Strong multi-tasking skills.Organized and detail-oriented.Ability to work independently.Team player.Must be able to read and write Spanish and English.Speak to clients in Spanish and document their answers in English in the interview system.#J-18808-Ljbffr