Application Deadline: As soon as possible- Workplace: Hybrid Position- Location: Quilicura Santiago de Chi, CL, 8700000- Contract Type: Full-Time- Working Hours: 41- Employment Type: RegularWould you like to join a value-driven company where we create water solutions that contribute to a better climate and life for people around the world?
Grundfos is seeking an experienced CSSC Front Line Representative to join its Industry CSSC team.
**What is the job about?
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The CSSC Front Line Representative will contribute to a thriving sales team whilst delivering world class customer services through various Customer channels & platforms, etc.
Provides first Customer contact resolution on inquiries which can resolve rather shortly (as predefined by Group guidelines) and escalate further processing of business transactions based on defined processes.
Provides timely and effective, pricing, lead time, and order related support to Customers and sales teams.
**Your main responsibilities**:
- Commercial and technical advice on Customer inquiries
- Monitor Customer order changes (lead time, shipping conditions, quantity, postponements, rejection, cancellation) and interaction with External Sales, Finance and the Supply Chain.
- Assist Customers with order progression and supply chain issues.
- Handle order fulfillment tasks.
- Provide order and delivery status to Customers.
- Provide standard pricing and delivery information
- Record Customer complaints and requests for Customer product returns
**Your background**
We imagine that you have:
- Previous experience within Customer Services.
Relevant administrative experience, organizational skills & accountability with the Customer.
- Knowledge of business structure, products and key market needs to create a good Customer centric experience.
- Fundamental Product and Application Knowledge - Interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built (not essential).
- Good communication and networking skills together with the ability to build positive and trusting relationships with both Internal and External Stakeholders.
- Excellent written English.
**What's in it for you?
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Here at Grundfos it's our mission to help you develop and fulfil your ambitions, both career and personal.
We are guided by our six core values, and you'll find that your fresh ideas will be welcomed and make a difference in everything from local to large-scale global projects.
You'll encounter colleagues from all over the world both as part of your daily work, supporting and all the while broadening each other's cultural horizons.
In addition, your day-to-day benefits include:
- Flexible working hours; home office possibility and equipment; up to 3 days' paid leave for volunteering
- Annual bonuses, internal well-being consultants and programmes, engaging team buildings
- Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly
- Long-term career development with regular dialogue, as well as continuous learning and development opportunities.
**Do you want to learn more?
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If this job sounds appealing, please send your resume and cover letter by clicking **"Apply".
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To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our people
**We look forward to hearing from you.
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**About Grundfos**
Grundfos is one of the world's leading water technology companies with more than 19.000 employees in 60+ countries all over the world.
Our skills commit us to pioneering solutions to the world's water and climate challenges and improve the quality of life for people.
We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation.
And what really matters to us is not short term profit, but the impact we make.
By becoming part of our united powerful team, you too can drive this change no matter your role.
**An inclusive team**
If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply.
We need and welcome professional people from all corners - however you identify and whatever your background is.