Cust Exp Specialist

Innovate to solve the world's most important challengesJoin a team recognized for leadership, innovation and diversityServe as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met.
You will respond to inbound customer calls and emails regarding order inquiries, ship dates, problems, order changes, repairs, and RMAs.
You will assist other customer service associates with administrative duties.
You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, and Product Managers to resolve customer issues.
You will support order processing including order entry, expediting orders, change orders, returns, monitoring order status, and resolving discrepancies.Key ResponsibilitiesProcessing ReturnsCustomer InvoicingPrepare Forecast ReportsAdministrative SupportOrder ProcessingMonthly rotating shifts: 8 AM - 5 PM, 11 AM - 8 PM and Weekends (11 AM- 8 PM) and 2 days off.YOU MUST HAVEHigh School Diploma, or equivalent.
Some experience in the field.Advanced English level (C1)WE VALUEExperience with SAP and SalesforceAn attention to detailA bias for actionAn ability to work in a teamA commitment to discovering ways to improve serviceAn ability to work with limited directionAdditional InformationJOB ID: HRD245538Category: Customer ExperienceLocation: Av.
Salvador Nava Martinez 3125, San Luis Potosi, SAN LUIS POTOSI, 78260, MexicoNonexempt#J-18808-Ljbffr