**Join a team recognized for leadership, innovation and diversity**: Supervise a team of individual contributors who are CUSTOMER EXPERIENCE Honeywell's world class.
You will leverage your customer experience and skills to lead some of the world's most talented employees.
You will use your leadership abilities to contribute to driving productivity, and exceptional quality in one of Honeywell product line.
Through collaboration with cross functional teams, you will prioritize team workload and drive continuous improvement.
As a team supervisor, you will coach your team members in technical and behavioral competencies in order to deliver high impact business results.
Lead customer experience team
- Directly supervise CX agents
- Drive productivity improvements
- Enforce compliance
- Drive culture of continuous improvement
- Employee Development
- Resource management in dynamic environment
- Talent management
- Review quality output and coach team improvement
- Collaborate with customers and cross functional teams to meet customer's expectations
- Support team activities (when necessary)
- Administrative Support such as Reports, Analytics
- Take Escalations and ensure customer satisfaction
- Provide Training for the team
- Provide feedback/Results with your direct reports at least once per month
- Constant Follow up on team activities to ensure results*Process Orders
**MUST HAVE**
- Business Bachelor's Degree / Equivalent or 3+ years experience in Customer Service or related fields
- Advance English
- Advance SAP & Excel knowledge
- Analytical and Organizational skills
- Advance communication skills
- Strong problem solving
**WE VALUE**
- An ability to work in a team
- A bias for taking action on difficult situations
- Commitment and passion to deliver results
- People oriented
- Ability to learn quickly
- Attention to detail
- A bias for action
- Ability to work in a team
- Commitment to discovering ways to improve service
- Quick action when addressing customer requirements
- Proclivity to excel customer's expectations
- Ability to deal with people and provide mentoring and coaching
- Ownership when working escalation cases
**Additional Information**:
- ** JOB ID**:req366028
- ** Category**:Customer Experience
- ** Location**:Av.
Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico
- Exempt