.Responsible for addressing and managing customer inquiries, concerns, and requests. Play a crucial role in ensuring customer satisfaction by providing assistance, information, and support related to products or services. They often serve as the primary point of contact between the company and its customers, handling a range of tasks such as order processing, issue resolution, and maintaining positive customer relations.Academic/training requirements:Minimum academic training: Student- or BS in Business Management, Economics, Marketing, International Trade, or Industrial and/or Process EngineerSecondary vocational training area: Logistics and/or commercialLanguages: Spanish & English B2/C1Minimum 1-2 years of performance in a similar roleSpecific knowledge required:Experience in an Import/Export, Customer Service, and local logistics environment is preferredProficiency in MS Office.Knowledge of Contact Management Systems:Database softwareInternet SoftwareInventory SoftwareOrder processing systems preferredThrives and works well in tied ambiguous situations and deadline pressures wellTime management skillsWillingness to learn.Record-keeping, tracking shipping, and data analysesHigh level of initiative/proactivityResponsibilities/tasks to be executed according to the final role:Receive and process orders/purchase write-ups.Follow up with internal or external customers to clarify orders/purchase write-ups if needed.Confirm orders promptly.Communicate orders internally following the established process.Make process improvement recommendations for mutual benefit.Assure ownership of operational costs.Validate Quality Assurance approval of vendor/item and certification link.Support Account Managers/Traders with specific accounts.Seek the best freight market rates.Answer customer inquiries.Hold a basic understanding of products/commodities to answer most inquiries.Communicate issues/challenges to the Trade team.Communicate with customers and suppliers.Support Sr. Trader, Sales Executives, and Commodities/Account Specialists.Create sales/purchase contracts, call-offs, orders, and delivery confirmations.Support team and backup other staff and job areas when workload permits.Perform additional duties as assigned.Responsible for inbox tracking and order distribution.Facilitate product releases and pick-ups with 3rd party warehouses.Arrange domestic truck freight with carrier partners.Prepare appropriate documentation for customers.Identify potential shipment delays and work toward resolution.Verify and track orders and shipments.Create logistics documentation.Assist with resolution of shipping, product, and invoice problems.Ensure processes and procedures follow established guidelines.Manage relationships with warehouses and customers.Confer with team members and across departments to resolve inventory discrepancies.Additional Responsibilities:Follow up in a timely manner on a production-ready date with the supplier
