.Responsible for addressing and managing customer inquiries, concerns, and requests. Play a crucial role in ensuring customer satisfaction by providing assistance, information, and support related to products or services. They often serve as the primary point of contact between the company and its customers, handling a range of tasks such as order processing, issue resolution, and maintaining positive customer relations.We offer stability and flexibility to integrate into working groups and similar challenging projects for our clients also in the financial sector, both public and private (banks, insurance, etc.).Academic/training requirements:Minimum academic training: Student- or BS in Business Management, Economics, Marketing, International Trade, or Industrial and/or Process EngineerSecondary vocational training area: Logistics and/or commercialLanguages: Spanish & English B2/C1Minimum 1-2 years of performance in a similar roleSpecific knowledge required:Experience in an Import/Export, Customer Service, and local logistics environment is preferredProficiency in MS OfficeKnowledge of Contact Management SystemsDatabase softwareInternet SoftwareInventory SoftwareOrder processing systems preferredThrives and works well in ambiguous situations and deadline pressuresTime management skillsWillingness to learnRecord-keeping, tracking shipping, and data analysesHigh level of initiative/proactivityResponsibilities/tasks to be executed according to the final role:Receive and process orders/purchase write-upsFollow up with internal or external customers to clarify orders/purchase write-ups if neededConfirm orders promptlyCommunicate orders internally following the established processMake process improvement recommendations for mutual benefitAssure ownership of operational costsValidate Quality Assurance approval of vendor/item and certification linkSupport Account Managers/Traders with specific accountsSeek the best freight market ratesAnswer customer inquiriesHold a basic understanding of products/commodities to answer most inquiriesCommunicate issues/challenges to the Trade teamCommunicate with customers and suppliersSupport Sr