ADI Global Distribution, is hiring a Customer Account Specialist to join our growing team!
You will be responsible for entering sales orders and quotes, providing customer service, and supporting the ProAV sales team to ensure a positive customer experience.
**JOB ACTIVITIES**:- Process and submit customer orders and quotes in ERP system- Interact and consult with customers on orders and service requests- Confirm inventory in stock and determine best shipping methods- Investigate order status and provide ETA information to customers- Establish positive relationships with customers to ensure satisfaction and retention- Demonstrate behaviors that support core values of the organization- Participate in team meetings, training, and ongoing personal development- Participate in a fun and inclusive work environment- Other duties may be assigned.
**YOU MUST HAVE**:- High School Diploma- Advance English skills- 1 year of relevant work experience**WE VALUE**:- Associates or bachelor's degree preferred- 3-5 years of relevant work experience in customer service or sales support role- Experienced Salesforce or other CRM experience a plus- Experienced with AV Engineering, AV Products Sales & Services a big plus- Strong verbal and written communication skills- Time management skills to prioritize and meet deadlines- Reasoning and problem-solving skills- Soft Skills of emotional intelligence- Proficiency in Microsoft Office Applications including Excel, PowerPoint, and Word**WHAT'S IN FOR YOU**:- Resideo's benefits above the law and a great place to work.LI-RG2At Resideo, we bring together diverse individuals to build the future of homes.
Resideo is an equal opportunity employer.
Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.