Customer Administrator

**Date**:Oct 15, 2024

**Location**: SILAO, MX

**Company**:NOVARES
- Finality- Manage customer and/or supplier order portfolios and supervise customer deliveries.- Main Missions**1 - Manage shipments**:

- Oversee the proper execution of shipments
- Liaise with customers and give advance notification of any anomalies
- Ensure coherence of the order book. If anomalies are detected, notify a senior manager
- Analyse late deliveries weekly
- Publish results every day, at the end of each week and at the end of each month
- Occasionally print out shipment preparation lists to give to the store keeper
- Manage stock by checking the various indices during modifications
- Order suitable transportation means
- Update the customer closure calendar daily
- Inform the logistics department or the customer in the event of a non-compliance with production commitments, if there is a risk of delivery interruption

**2 - Manage delivery calls**
- Check that E.D.Is are correctly integrated
- Retrieve requests from the web
- Input requests that are not in E.D.I.
- Ensure that the order book is kept up-to-date

**3 - Help to manage internal and external flows in certain organisations**
- Help to create logistics department instruction sheets/procedures
- Report to the logistics manager
- Analyse causes and decide on suitable means and methods required to complete his/her assigned missions

**4 - Manage logistic customers claims on Customer web portal**
- Purpose- Manage customer and/or supplier order portfolios and supervise customer deliveries
- Essential job functions- Abilities- Ability to contact customers in person and possess excellent communications skills

Able to prioritize and operate proactively