.**HARMAN DE MEXICO*-****Solicita**:**Customer Analyst****Descripción y Requisitos**- Engineering, International Business, Finance or Administration Degree- 3-5 years of related experience for Customer Services.- Experience in the automotive industry preferably.- Knowledge of ISO / TS 16949 and ISO 14001.- English 80% (reading and writing that allow fluid presentations)- Customer specific requirements (applicable)What is Nice to Have- Leadership, Change Orientation, Collaboration, Judgment, Result Driven.- Communication Skills (Oral and Written)- Initiative.- Problem solving skills.- Achievement oriented- SAP system- Computer knowledge, Microsoft Office (Excel, Power point, Word, etc. What You Will Do- Review customer portals (requirements, scorecards, tickets, bulletins, tracking shipments, production capacity and update compliance rate)- Analyze Customer Demand to detect variations (Increases & Decreases)- Make plans production according to customer requirements.- Ensure customer shipments in order to meet delivery dates solicited.- Check that customer demand is loaded correctly in SAP system.- Develop and implement initiatives to improve customer services- Analyze and summarize customers issues in order to prepare appropriate soluctions/clarifications to responds to customers- Evaluate and prioritize customer inquiries to better serve the customers- Maintain relationships with other internal departments to improve business performance- Analyze customers issues so as to develop tools and processes to increase customer satisfaction- Establish multidisciplinary teams for continuous improvement.- Identify and implement improvements to increase efficiency of labor- Initiate actions to prevent the occurrence of any non-compliance related- Participates and provides support related with quality systems management, objectives, targets and programs.- Zero premium freight services through the proper production planning processes.- Coordinate product changes to assure mínimal obsolescence.- Job DeEscrituraionWhat You Will Do- Review customer portals (requirements, scorecards, tickets, bulletins, tracking shipments, production capacity and update compliance rate)- Analyze Customer Demand to detect variations (Increases & Decreases)- Make plans production according to customer requirements.- Ensure customer shipments in order to meet delivery dates solicited.- Check that customer demand is loaded correctly in SAP system.- Develop and implement initiatives to improve customer services- Analyze and summarize customers issues in order to prepare appropriate soluctions/clarifications to responds to customers- Evaluate and prioritize customer inquiries to better serve the customers- Maintain relationships with other internal departments to improve business performance- Analyze customers issues so as to develop tools and processes to increase customer satisfaction- Establish multidisciplinary teams for continuous improvement
