**HireLatam is a premier recruitment agency that connects exceptional talent in Latin America with outstanding opportunities in the United States. **With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.***Position**:Customer and Operations Assistant (100% Remote)***Job Overview**:Our client is looking to hire a highly motivated Customer and Operations Assistant to be part of a growing company. The position is considered full-time at 40 hours a week (Monday through Friday).They are looking for a friendly person with high energy to answer questions from existing customers and attract new customers that call in. We currently have 2 self storage properties in the United States and are looking to purchase more.**Responsibilities**:- Provide inbound and outbound call support with customers- Manage client leads and post updates on social media and advertising platforms such as Google, Facebook, Yelp and others.- Escalate customer service complaints to owner when unable to resolve- Source and manage vendors (i.E. pest control, landscaping, snow removal, gate repair, building repair, etc.)- Manage lien process including sending lien notices (via Letterstream), posting auction advertisements, and posting auctions (via StorageTreasures)- Manage Google Business Profiles with weekly updates and monthly promotions- Ensure all customer information, notes, billing and other relevant information are up to date through software- Process billing and invoicing from customers- Follow up with customers on monthly payments- Help develop Standard operating procedures as the company grows- Help hire and train weekend part time customer service representatives- Help transition customers to our software when a new property is purchased**Requirements**:- Minimum of 2 years of remote customer service and business operations experience with US-based businesses- Experience with cloud based phone softwares such as OpenPhone and Dialpad- Experience, MS Excel and Google Suite- Reliable internet/WiFi and excellent audio quality with mínimal to zero background noise (computer and headset will be provided)- Excellent English- You must be very organized, detailed oriented and on top of to-dos.- Must have a strong work ethic and track record delivering results- You must be reliable and show up on time.- Must be located in Latin America**Payment**- Monthly Salary $1,500 USD- Payments are processed and sent via Wise or similar platform at an established frequency(bi-weekly)**Schedule**:- 9:00 am to 6:00 pm MDT (Monday through Friday)- 40 hours a week/ no weekends- 15 Days PTO as well as Holidays and Birthdays off- Bonuses available based on performanceApplication Disclaimer: Please Read Before Proceeding