**Country**:
Mexico
**Location**:
LOC5002: Carrier - Plant B, Carretera a García Km. 1.3, Parque STIVA, Santa Catarina, 66350 Mexico
**Role**:Customer Assurance Associate
**Location**:CMX B
**Full/ Part-time**:full time
**Build a career with confidence**
Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
**About the role**
**Key Responsibilities**:
As a (specify role), you'll be responsible for:
- Interface and engage daily with Schedulers, Planners, Supply Chain and Logistics functions in our Charlotte, NC factory in order to facilitate order fulfillment and proactive customer communications of order status. Help ensure on-time delivery.
- Provide front-line customer support and communication to sales offices, customers and factory Customer Service Reps.
- Coordinate customer communications and serve as the Voice of Customer for Carrier's Charlotte, NC factory.
- Interact daily with key Carrier customers, distributors and direct sales offices, as well as Carrier factories, logistics and product teams to continually improve upon the customer experience
- Track, set targets and improve upon response times and response quality.
- Act as main point of contact for order status escalations and key projects.
**Requirements**:
We are looking for people who are into the Customer Service area. If this is you, get in touch.
**REQUIRED QUALIFICATIONS -**
- HS Diploma or GED with 5+ years of experience in Customer Service or Associate's Degree with 3+ years of experience in Customer Service or a Bachelor's Degree.
**PREFERRED QUALIFICATIONS -**
- BS degree in Business or a related technical discipline
- Experience within the HVAC or construction industry
- Experience in factory setting Customer Service
- Experience with order systems, scheduling and warehousing
- Extraordinary interpersonal skills and customer focus
- Experience with Salesforce, CRM tools
- High attention to detail
- Team oriented and ability to work in a dynamic environment
- Sense of urgency, self-initiative, dedication, and sense of ownership.
- Strong written and verbal communication skills.
- Highly organized with strong attention to detail; ability to handle multiple priorities.
**Benefits**
We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
- Have peace of mind and body with our health insurance
- Drive forward your career through professional development opportunities
**Our commitment to you**
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is _The Carrier Way_.
Join us and make a difference.
**Carrier is An Equal **Opportunity/Affirmative** Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.**
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