**Job Title**:Customer Billing Coordinator - Administrator
**Department**:Service (Customer Support)
**Reports to**:Customer Support Manager
**FLSA Status**:Non -Exempt
**ESSENTIAL DUTIES AND RESPONSIBILITIES **include the following, but are not limited to:
- Monitor, review and audit service orders for accuracy to ensure timely and accurate revenue recognition and close of orders in service management queue.
- Communicate with customers regarding service order and billing accuracy.
- Perform service order verification and processing in accordance with established policies and procedures.
- Serve as a resource to the field organization and customers by researching and resolving issues in a timely manner and escalates urgent customer issues to management.
- Interface with multiple internal departments to maintain the integrity of functional data.
- May prepare and distribute department reports, regarding uptime, response time and service/site history
- Answer inbound calls in accordance with established metrics while delivering positive customer service
- Process and resolve service tooling issues with billing/invoicing in accordance with established policies and procedures.
- Ensure customer service orders meet regulatory procedures and guidelines.
- Enhance profitability and growth through achieving the departments goals and objectives.
- Perform other related duties, projects and tasks as assigned.
- May participate in On-Call or After-Hours Support program.
- Flexible schedule.
**QUALIFICATIONS**
This is an experienced level position within the Service/Customer Support Department.To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:
- A minimum of 5+ year's experience working in a service support environment working in a customer service, billing or accounting support role for a mid to large size company. Experience working in a high-volume call center preferred.
- Exceptional customer service skills.
- Solid math skills and the ability to make quick and accurate math calculations is essential for job success.
- Intermediate knowledge or background in accounting.
- Must have strong critical-thinking skills to be able to quickly analyze, isolateand resolve billing issues.
- Proficiency in Microsoft Word, Excel, PowerPoint and experience using Service Management software or ERP system is a plus.
- Excellent English communication skills (verbal and written).
- Fluency in Spanish verbal and written) a plus.
- Willingness and ability to travel
- Must possess aptitude to learn new technologies.
**EDUCATION / EXPERIENCE**
High school diploma or higher educational degree (Associates or, BA/BS etc.) in Business or Accounting or related field. A minimum of 5+ year's experience working in a service support environment working in a customer service, billing or accounting support role for a mid to large size company. Experience working in a high-volume call center preferred. Or an acceptable equivalent combination of education and experience.
**CERTIFICATES, LICENSES, REGISTRATIONS**
Billing or Accounting Certifications a plus.
**SCHEDULE**
Monday through Friday - Available 8am - 5pm. Saturday and Sundays - Possible with advance notification. May participate in On-Call or After-Hours Support program. Supervisor will give as much advance notice as possible and make an effort to evenly distribute hours based on business needs among the employees with skills, knowledge and ability for the work that needs to be accomplished.
- SKIDATA recognizes people as our most valuable asset!_ _Our competitive salary and strong benefits package includes 401k, medical and dental insurance, life insurance, paid sick time and vacation, paid personal time and paid company holidays._
SKIDATA is an equal opportunity employer and strives to create a diverse and inclusive environment where everyone can thrive, feel a sense of belonging and do impactful work together. SKIDATA's goal is to unite to win and we are committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment.
Pay: $25,000.00 - $30,000.00 per month
Ability to commute/relocate:
- 66260, San Pedro Garza García, N. L.: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- The budgeted monthly compensation for this role is 25K-30K MXN - are you comfortable with this range?
**Language**:
- English (required)
Work Location: In person