Supervise external sales operations, ensuring compliance with the KPIs established by the company**Primary Responsibilities**:1. Functional Responsibilities- Ensure that operators follow the processes kept by the company by monitoring calls- Provide ongoing training to call center operators- Monitor service levels through management systems to ensure compliance with these- Make reports on efficiency, achievement of objectives for delivery to Management- Updating of processes and implementation of strategies that improve the customer service experience**2. Accountabilities**:- Carry out visits to external operations on an ongoing basis- Preparation of management reports- Implementation of sales strategies- Portfolio management, sales, collection, renewal, cancellation- Ensure the proper functioning of each operation**What we are looking for**:- Analytical thinking- Strong Communication Skills- Strong Customer Service Skills- Capability to work under pressure- Integrity- Commintment- Proactive- Management Efficient - Ability to handle multiple priorities, organize work and meet deadlines- Microsoft Packages - Excel (medium), Word, Outlook.**- Languages**: English (Medium Level - wrinting and reading)- Learning disposition- Bachelor´s degree in Management, Economy, Engenierring or Similar. Finished degree is not necessary.**- Experience**: Have worked in a previous job for at least 1 year.We are an Equal Opportunity EmployerAmerican International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.**Functional Area**:OP - Operations**Estimated Travel Percentage (%)**: No Travel**Relocation Provided**: NoAIG SEGUROS MEXICO S.A. DE C.V.