.time left to apply End Date: December 30, 2024 (30+ days left to apply)job requisition id R24_05444Role: Customer Care Advocate IPosition Summary:The Customer Care Advocate I serves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries. This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness. CCA1 receives general product, systems, and process training on all general MCS products.Our mission is to provide a seamless & effortless customer experience through demonstrating product & system expertise, ownership, accountability, cross departmental collaboration, and responsiveness. Our Customer Care Role is an excellent opportunity to join a forward-thinking, dynamic, global Customer Care Team responsible for creating customer loyalty, reducing customer effort, and delivering solutions in every step of the customer journey, ultimately enabling growth. Join a team of highly motivated professionals with "can do" attitudes, a willingness to learn and a passion for process improvement.Responsibilities:Dedication to 80-20 overserve strategies.Responsible for building strong customer relationships and delivering customer-centric solutions.Support corporate initiatives designed to overserve our customers while providing an effortless customer experience.Responsible for daily planning and prioritizing of work to meet commitments aligned with organizational goals.With initial direction & supervision, take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.Handles standard customer escalations autonomously with first contact resolution when possible.Work with internal teams with a high sense of accountability and urgency.Work with Distribution Center operations to assure orders are managed and shipped in a timely manner to customer expectations; as well as resolve customer issues regarding order shipment issues such as damaged, late, or incorrect products.Participate in training initiatives within the department.Calls are recorded for training and quality purposes.Education, Experience & Skills Required:High School diploma required. College degree or equivalent work experience preferred.Two years of professional customer care experience preferred.Demonstrated proficiency in keyboarding skills, ability to type approximately 45+ words per minute.Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems required.Basic to Intermediate Excel Skills preferred.Experience with Oracle &/or SAP (or other ERP systems).Experience with CRM platforms such as Salesforce or Microsoft Dynamics preferred.Experience navigating and utilizing corporate websites & eCommerce platforms.Demonstrated mechanical or technical aptitude preferred.Demonstrated patience and approachability with other team members