**The Customer Success Representative** plays a crucial role in fostering strong customer relationships, driving customer retention, and enhancing loyalty.
Your primary focus is on ensuring utmost satisfaction with our Global YO products and services by offering exceptional customer service support and swiftly addressing any concerns that may arise.
As the primary point of contact for our valued customers, you'll connect them with specialized teams to cater to their specific needs and requests, further enhancing their experience with our company.
**Tasks and responsibilities include but are not limited to**:- Troubleshoot and manage basic service issues.- Provide assistance regarding the company's products or services.- Stay current with updates and changes within the company.- Tracking and resolving tickets.- Escalation of various issues to the appropriate resources.
**Qualities we are looking for**:- At least 2 years of experience with customer service (preferably via chat and in tech industry).- Excellent communication skills and problem-solving ability.- Familiar with Zendesk.- Ability to explain technical information clearly and simply.- Good written communication, WPM (words per minute) of at least 40 (Validated with test)- Advanced English (excellent oral and written proficiency).- Ability to prioritize and multi-task efficiently.- Analytical and process-oriented ability.- Ability to learn new software and services.- Attention to detail.- Nice to have: familiarity with eSIM and telco products.Tipo de puesto: Tiempo completoSalario: $15,000.00 - $17,000.00 al mesHorario:- Turno de 8 horasExperiência:- Customer Service: 1 año (Deseable)Idioma:- Inglés (Obligatorio)Lugar de trabajo: remoto híbrido en 06700, Ciudad de México, CDMX