Customer Care Analyst

Overview:Support, Monitoring and Follow-up of operational activities through Internal WWS and External Client Systems...**Job Description**:- Administrating all reports from the last day (Start report, Inventory, Available load, check status of units).- Close communication with customer when requires information from campaigns. Close communication with operations team.- Coordinates delivery around 500 units per day with the client by carhaul. Attends meeting, reviews daily requirements.- Supports all daily requirement in the department. (Special report, documentation, coordinate staff (Carhaul and rail loading)Job Requirements:- 3 years' experience in operations.- SOP, EHS, Kaizen, 5S, WOW.- Microsoft Office computer skills, and database navigational skills.- English language proficiency at beginner level.- Experience to operations process and warehouse management.- Experience with Wits(Inventory, holds, units status, load delivery, EDI 404.Work style:- Customer centred.- Focus on results.- Frustration tolerance- Problem solving.- Work Organization.**Conflict management**Pay Type : Salary