.Redefine the future of customer experiences. One conversation at a time.We're changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.If you're ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you're in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be AmazingNextiva is an innovative US IT company providing cloud-based communication services that are currently used by thousands of businesses. We strive to be the best of the best across multiple technology channels – UCaaS and SaaS.We are a global team of about 1,000 members and are the fastest-growing privately held cloud communications provider in the US. We are looking for amazing people, like you, to join our team in Guadalajara.Currently, we are hiring Customer Care Billing Specialist, who will be working with internal and external customers to perform various billing and other AR-related functions to support Nextiva's billing operations processes.Over 90% of the communication in this role will be in English (verbal & written). Please send us your resume in English when applying.This person will be an employee of Nextiva, supporting Nextiva customers.This position will be 100% on-site at our Nextiva Guadalajara office.Be sure to check out our rewards & benefits listed below.Main Responsibilities:Review invoices and create credit memos to customer accounts.Assist customers with billing questions and resolve billing issues.Issue credits for service/product removals and cancellations.Research and respond to customer credit card disputes.Maintain detailed logs of customer interactions.Answer inbound phone calls and instant messages.Support Nextiva's ticketing system.Provide back-up customer support for other positions as needed.Create, review and apply incoming payments.Process credit applications and set customers up on invoicing.Work with internal customers in other departments as needed.Research discrepancies and help to settle disputes.Order service disconnection (disable) of accounts as necessary.Update customer account information to include change of address, payment information or contact information.Send customer copies of invoices upon request.Participate in Billing System configuration as needed.Perform other billing tasks as assigned.Position Requirements:Experience in customer service roles and call center environment.Advanced English (both written and oral)
