.You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How will you make an impact in this role?An account protection specialist will be focused on detecting, preventing, and stopping possible losses for our organization through account analysis and charge validations. They will also be responsible for proving or declining charges requested by establishments or colleagues who are assisting our customers while traveling or in an emergency situation, through detailed analysis in order to prevent possible fraud.Minimum QualificationsFully bilingual (Advanced English) and adaptability to different communication styles.Knowledge of regulations and policies, understanding and complying.Digital dexterity: Navigate between screens, system knowledge, Outlook, Office, etc.High analytical capacity and risk evaluation.Adaptability and flexibility to work in dynamic environments.Highly committed.Excellent writing and verbal communication skills.Schedule flexibility (Mon - Sun 6:00 am to 12:00 am).Availability to cover 8-hour shifts 5 days a week.Detail-oriented.Ability to work under pressure.Proactivity.Excellent customer service.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life